Leicester Building Society

Privacy Policy

Transparency regarding how we collect, use, safeguard, and respect your personal information.

Last Updated: September 2026  |  Effective Date: Immediate

1. Introduction

Leicester Building Society ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for our accounts and mortgages, or interact with our branch network.

2. Information We Collect

We may collect, store, and process several categories of personal data about you:

  • Identity & Contact Data: Full name, residential address, email address, telephone numbers, and date of birth.
  • Financial & Transactional Data: Bank account details, income details, source of funds, credit history, and payment histories related to savings or mortgages.
  • Technical & Usage Data: IP address, browser type, device identifiers, login timestamps, and how you navigate through our digital banking channels.
  • Identification Documents: Copies of passports, driving licenses, and utility bills collected for regulatory identity verification and Anti-Money Laundering (AML) checks.

3. How We Use Your Information

We process your personal data under strict lawful bases, primarily to fulfill our contractual obligations, comply with legal mandates, and pursue legitimate business interests:

  • Managing your savings accounts, ISAs, fixed bonds, and mortgage applications.
  • Verifying your identity and conducting fraud prevention and credit reference checks.
  • Providing customer support, responding to inquiries, and sending essential account notices.
  • Complying with regulatory obligations mandated by the FCA, PRA, and HMRC.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may disclose your information to trusted third parties strictly under contractual safeguards, including:

  • Credit reference agencies and fraud prevention databases.
  • Regulatory authorities, law enforcement agencies, or government bodies when required by law.
  • Authorized IT service providers and cloud hosting partners who assist in operating our secure infrastructure.

5. Data Security

We implement robust technical and organizational security measures—including 256-bit SSL encryption, restricted database access, and continuous intrusion monitoring—to protect your personal information against accidental loss, unauthorized alteration, or disclosure.

6. Your Data Protection Rights

Under applicable data protection laws, you retain specific rights regarding your personal information:

  • The right to access: You can request copies of your personal data.
  • The right to rectification: You can ask us to correct inaccurate or incomplete data.
  • The right to erasure: You can request the deletion of your data under specific conditions.
  • The right to restrict processing: You can request limitations on how we process your information.

7. Contact Our Data Protection Officer

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:

Email: privacy@leicesterbuildingsociety.com
Address: Data Protection Office, Leicester Building Society, 100 Granby Street, Leicester, LE1 1DJ.