Leicester Building Society Building Society

Accessibility Statement

We are dedicated to ensuring digital and physical inclusion for all our members, providing banking services that are accessible, barrier-free, and easy to use.

Our Commitment to Equal Access

Leicester Building Society believes that financial services should be available to everyone regardless of physical ability, sensory impairment, or cognitive difference. We continually evaluate and enhance our digital platforms, communications, and branch networks to align with recognized accessibility standards.

We aim to meet or exceed the requirements of the **Web Content Accessibility Guidelines (WCAG) 2.1 Level AA**, ensuring our website is perceivable, operable, understandable, and robust for all users.

Visual Assistance

Our website supports high-contrast color ratios, scalable text sizes without loss of content structure, clear typographic hierarchy, and descriptive alt text attributes for all informative images.

Keyboard Navigation

Every interactive element, form input, button, and navigation menu can be fully accessed and operated using standard keyboard controls (Tab, Shift+Tab, and Enter/Space keys) without requiring a mouse.

Screen Reader Support

Our web templates integrate semantic HTML5 elements and ARIA (Accessible Rich Internet Applications) landmarks to ensure seamless compatibility with leading screen reading software.

In-Branch Accommodations & Alternative Formats

We recognize that digital banking is not suitable for everyone. We offer comprehensive support across our physical branch network and customer service channels:

  • Physical Branch Accessibility: All our branches feature step-free wheelchair access, automated doors, low-level counters, and private interview rooms upon request.
  • Alternative Statement Formats: Members can request statements, terms and conditions, and key correspondence in large print, Braille, or audio formats.
  • Relay Services: We welcome calls through Text Relay services and specialized telephone support for speech or hearing-impaired members.
  • Carer & Third-Party Access: We provide guidance and structured legal frameworks for establishing power of attorney or delegated authority for trusted helpers.

Feedback & Continuous Improvement

We view accessibility as an ongoing journey rather than a one-time checklist. If you encounter any barriers while using our website or accessing our accounts, please let us know so we can promptly address the issue.

Please reach out to our dedicated support team via our Contact Us page or visit your nearest branch to discuss your specific requirements.